REFUND & CANCELLATION POLICY

Last updated: June 4, 2026

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This Refund & Cancellation Policy explains how subscription cancellations and refunds work for the services provided by Acira AI LLC ("Company," "we," "us," "our"). This policy is incorporated into and forms part of our Terms and Conditions (the "Legal Terms"). Capitalized terms not defined here have the meanings given to them in the Legal Terms. In the event of any conflict between this policy and the Legal Terms, the Legal Terms govern.

This policy may be translated into other languages for your convenience. In the event of any conflict or inconsistency between the English version and any translated version, the English version shall prevail.

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1. General Refund Policy

All purchases are non-refundable unless otherwise determined at our sole discretion or required by applicable law. This includes subscription fees for paid plans, whether billed monthly or annually.

If you have any questions or are unsatisfied with our Services, please email us at legal@acira.ai before requesting a chargeback so we can try to resolve the issue directly.

2. Canceling Your Subscription

You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term, and you will retain access to paid features until then. We do not provide partial or pro-rata refunds for the remainder of a billing cycle, except where required by law (see Section 3).

Upon cancellation, your website will revert to the free plan and features exclusive to paid plans will no longer be available. Any domains associated with your account will continue to be governed by the "Domain Registration Services" section of our Terms and Conditions.

3. Statutory Withdrawal Right (EEA, UK, and Switzerland)

If you are a consumer located in the European Economic Area, the United Kingdom, or Switzerland, you have the right to withdraw from your purchase within fourteen (14) days of subscribing, without giving any reason, as provided by the Consumer Rights Directive (2011/83/EU), for the United Kingdom, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and for Switzerland, the applicable provisions of the Swiss Code of Obligations.

By subscribing and requesting immediate access to the Services, you expressly consent to the commencement of the Services before the withdrawal period has expired and acknowledge that you will lose your right of withdrawal once the digital content has been fully provided. For ongoing subscriptions, if you withdraw within the fourteen-day period, you will receive a pro-rata refund for any unused portion of the subscription period.

To exercise your withdrawal right, contact us at legal@acira.ai.

4. Domains

Domain registration is included with paid subscription plans at no additional cost; domains are not sold as a separate purchase. Because no separate domain fee is charged, there is nothing to refund if a domain registration is unsuccessful. If a domain registration fails for any reason, you will be notified and may attempt registration again. Domain renewal is included at no additional cost while your paid subscription remains active. See the "Domain Registration Services" section of our Terms and Conditions for full details.

5. Payment Processors and Merchant of Record

Depending on your location and the checkout you are directed to, your purchase is processed through Stripe (Stripe Managed Payments) or Paddle. In both cases, the provider acts as the Merchant of Record — the authorized reseller and seller of record for that transaction — and may handle billing, tax, refunds, and payment disputes on our behalf, subject to its own buyer terms:

• Stripe (Managed Payments). Where Stripe is the Merchant of Record, your purchase is completed through Stripe and may appear on your receipt as "Sold through Link" (with a card statement descriptor beginning "LINK.COM*"). The applicable buyer terms are presented to you at checkout, and refund and post-purchase support requests may be handled through Stripe's support.
• Paddle. Where Paddle is the Merchant of Record, your purchase is also subject to Paddle's Buyer Terms and Paddle's Refund Policy.

Regardless of which Merchant of Record handles your payment, you can contact us at legal@acira.ai about any refund request. Nothing in this policy limits any non-waivable statutory rights you may have under applicable consumer law.

6. How to Request a Refund

To request a refund or ask about a charge, email legal@acira.ai from the email address associated with your account, including your account details and the reason for your request. Approved refunds are issued to the original payment method. The time for the refund to appear depends on your payment provider.

7. Changes to This Policy

We may update this policy from time to time by posting a revised version at https://www.acira.ai/refunds. Changes take effect upon posting. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.

8. Contact

If you have any questions about this Refund & Cancellation Policy, contact us at legal@acira.ai.